Billing Services FAQs

Why did I receive a premium payment reminder notice from UnifyHR?

If you received a premium payment notice from UnifyHR, that means your employer has contracted with us to perform premium billing and collection services on their behalf (known as "Billing Services").

During the course of your employment, there may be times when you are not actively working but remain eligible for coverage under your employer's benefit plans. This can happen when you're on a leave of absence or when you retire, and your employer offers retiree benefits.

Because you are not actively working during these times, your employer cannot deduct your share of your insurance premiums from your paycheck, so you must submit payment to keep your coverage.

When is my payment due?

The notice you receive from UnifyHR includes details about your premium payments, including the due date.

Generally, payments are due on the first day of each month, but some employers have different due dates. Also, some employers allow for an additional grace period beyond the due date. Your premium payment notice will include information about a grace period if one is available to you.

Be sure to carefully review your notice so you know when you must submit payment.

Your employer sets the rules for what happens if your payment is late. If you fail to make your payment on time, you may lose your coverage. Please review your notice and other plan materials for more information.

How do I make a payment?

Your premium payment notice outlines the payment methods available to you, including paying by mail or online. When paying by mail, your payment is considered "made" as of the postmark date on the envelope.

Please note: It may take up to seven business days after your account is paid current before your carrier(s) list you as active and eligible for service. Claims are paid only when the premiums for that period of coverage have been paid in full. Making payments before the first of the month will help avoid delays in claims processing and can help prevent issues receiving services or filling prescriptions.

Your employer sets the rules for what happens if your payment is late. If you fail to make your payment on time, you may lose your coverage. Please review your notice and other plan materials for more information.

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